Need a hand with the Logibot Carrier app or your loads? You’re in the right place.
Contact
Email: anthony@logibot.ca
We answer within one business day, usually same-day during dispatch hours (Mon–Fri, 7 AM – 7 PM ET).
For urgent issues with a load already on your truck — pickup or delivery problems, accidents, missing paperwork — call your dispatcher directly. The
dispatcher’s number is on the load detail screen in the app.
Frequently asked questions
How do I get login credentials?
The Logibot Carrier app is for drivers and owner-operators already onboarded with Logibot. Your dispatcher or carrier-operations contact creates
your driver account and sends you a login email. If you haven’t received one and think you should have, email anthony@logibot.ca with your name and
the carrier you drive for.
If you’re a carrier interested in hauling for Logibot, visit https://logibot.ca/ and contact us through the carrier signup form.
I can’t sign in
First, double-check your email address — it has to match the one Logibot has on file for you exactly. Passwords are case-sensitive.
If you’re sure both are right and it still won’t sign you in, email anthony@logibot.ca and we’ll reset your password. Include the email address
you’re trying to sign in with.
I can’t accept a load that was offered to me
Make sure you have a data connection — the Accept button needs to reach our servers. If you’re inside a warehouse or in a dead zone, step outside or
move to a spot with signal and try again.
If you have full bars and it still won’t accept, the load may have been re-offered to another driver because it sat too long. Pull down on the loads
list to refresh, then check the ASSIGNED section. If the load is gone, it was re-routed; if it’s still there with an error, email
anthony@logibot.ca with a screenshot.
How do I post a status update?
Open the load from the MY LOADS screen. The status pill at the top shows where the load is in its lifecycle — Assigned, Arrived for pickup, Loaded,
In transit, Arrived for delivery, Delivered. Tap the pill to advance to the next status. Each tap is sent to the broker and the shipper in real
time.
If you lose signal between status changes, the app queues your updates locally and sends them automatically the moment you reconnect. A small
“pending” badge means a queued update is waiting.
How do I upload a POD or signed BOL?
On the load detail screen, scroll to the Documents section and tap Upload. Choose a photo from your camera roll or take a new one. The app uploads
in the background; you can keep using other screens while it runs. A green checkmark appears when the upload finishes.
Tip: take POD photos in good light against a contrasting surface, and make sure the signature is clearly visible. Clean POD photos help you get paid
faster.
The app crashed or is acting strange
Force-close it and reopen — that fixes most one-off glitches. If the problem keeps happening, email anthony@logibot.ca with:
- Your iPhone model and iOS version
- A short description of what you were doing when it broke
- A screenshot if you can grab one We’ll usually have a fix in the next app update within a few days. Where can I read the privacy policy? https://logibot.ca/privacy-policy/